Help
Everything you might need to know
Still unsure? Message us on WhatsApp before you buy — we'd rather help you choose well.
Contact
- WhatsApp: +233 54 093 01616 — fastest way to reach us, 9am–6pm GMT, Monday to Saturday.
- Email: hello@nuve.example
- Studio visits in Accra are by appointment.
Shipping
- Accra: delivery within three days.
- Rest of Ghana: 2–4 working days via courier.
- Complimentary delivery on orders over GH₵800; flat GH₵60 below that.
- Personalised and made-to-order pieces add 5–7 working days before dispatch.
Returns & refunds
- Unused, unburned pieces can be returned within 14 days of delivery in their original packaging.
- Personalised items and bulk event orders are final sale.
- If a piece arrives damaged, send us a photo on WhatsApp within 48 hours and we'll replace it.
Candle care & safety
- Trim the wick to 5mm before every burn.
- Burn for no longer than four hours at a time, on a heat-safe surface.
- Let the first burn reach the edges of the vessel to prevent tunnelling.
- Never leave a lit candle unattended, and keep away from children, pets, draughts and fabric.
Privacy
- We collect only what we need to fulfil your order and, if you opt in, to send you our newsletter.
- We never sell your data. You can ask us to delete your details at any time by emailing us.
Terms
- Prices are in Ghana cedis and include applicable taxes.
- Handmade pieces vary in colour, marbling and finish; this is not considered a fault.
- Orders can be amended or cancelled before dispatch, except personalised and bulk orders once production has begun.